Mallena.md – Online Store for Fashion and Home Products

Mallena.md is an online store offering a wide range of products made in the Republic of Moldova. Thanks to its original design, high quality, and affordable prices, Mallena products are becoming increasingly popular among women.

Company Information:

• Company Name: MallenaArtStudio SRL
• IDNO: 1013600016767
• Legal Address: mun. Chișinău, str. Ceucari 2/3, D2 MD-2020

Personal Data Security

The company MallenaArtStudio SRL collects, processes, and uses customers’ personal data. These data are collected based on the customer’s consent and in accordance with legal requirements for providing the requested services.

The personal data processed by MallenaArtStudio SRL comply with legal regulations and the Privacy Policy. The data related to payment transactions include but are not limited to:

• Customer’s IP address
• Customer’s first and last name
• Customer’s phone number
• Card type
• Cardholder’s name as indicated on the card
• Customer’s email address
• Transaction currency
• Delivery information

Customer Support Service

MallenaArtStudio SRL provides a customer support service at +373 79 925 373.

• Working days: Monday – Friday
• Working hours: 10:00 – 17:00

The support service assists customers with inquiries regarding products, payment methods, delivery, and order cancellations. It also receives customer complaints, informs customers about the status of complaint investigations, and ensures proper handling of complaints.

How to Buy? Shopping Process

1. On the product page, select the quantity and type of product.
2. Click the ‘ADD TO CART’ button below the product images.
3. The product will now appear in the ‘SHOPPING CART’, accessible from the top-right corner of the page.
4. Click on the ‘SHOPPING CART’ link to review your selected products.
5. Edit your selection or proceed with your order by clicking the ‘CHECKOUT’ button.
6. Enter your contact and delivery details:
   • Buyer’s email address
   • Buyer’s phone number
   • If delivery is required, provide the necessary shipping details:
     • Delivery address
     • Recipient’s name, surname, and phone number (if different from the buyer)
7. Choose your preferred payment method.
8. Click ‘CONTINUE’ to proceed to the secure payment platform.

How to Pay? Payment Process

Before completing a payment transaction, all key parameters and conditions of the purchase must be clearly presented to the buyer, including:

• Order ID (unique identifier)
• Price and quantity of each product/service
• Delivery conditions (if applicable)
  • Delivery method (if multiple options are available)
  • Delivery details (recipient’s name, phone number, and address)
  • Delivery cost (if applicable)
  • Verification of recipient’s information upon package handover
• Other applicable charges (if any)
• Total order amount (equal to the payment transaction amount)
• Active link to the Terms & Conditions
• Any special conditions applicable to the transaction

Before proceeding with the payment, the customer must agree to the Terms & Conditions by checking the box: “I have read and agree to the Terms & Conditions.”

Payments can be made using the payment methods provided by Paynet Service SRL.
All ordered products must be fully paid for; otherwise, the delivery will not be completed.

Security Notice:
The website www.mallena.md is secured. MallenaArtStudio SRL does not store your personal data, account details, or card information used for online transactions.