Refund and Returns Policy

Corresponding reduction of the price or refund of the value of the product within the warranty period, in case of deficiencies that are not attributable to the consumer, is made unconditionally by the seller within a period of not more than 14 calendar days from the date of submission of the complaint of to the consumer.
Method of reimbursement
The refund will be made by the same payment method you used for the purchase. You will receive confirmation of the return by email after it has been made. The transfer is carried out up to 14 calendar days after receipt and verification of the returned goods. If more than 14 days pass without the amount refunded to your account, please submit this confirmation to your bank entity, which will thus be able to help you speed up the process.
“MallenaArtStudio” SRL shall not be liable for the bank’s withholding upon return of money. Returned products, if they are damaged, do not include packaging materials, are dirty or show signs of change can not be accepted and will be returned to you. Refund of money cannot be processed until the products are returned and inspected by the company
“MallenaArtSudio” SRL.

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